Checking for updates…

In today’s fast paced, highly competitive technology environment, applications need to adapt (let go of old technologies and embrace new ones) and overcome (address and improve shortcomings ) in order to stay viable.  South River Technologies has done an excellent job keeping pace with the market by adding features (such as 64 bit support and FIPS compliance) to its products and the product Road Map promises even more of the same.  SRT also makes bug fixes a high priority by addressing, testing, and releasing new product builds within a very small time frame.  The time from inital issue discovery to final build release has been as short as one day.

That being said, what’s up with the title of the blog?  Well, SRT products all have a “Check For Updates” feature built into the application.  This function will go out and determine if you are running the most current release of the software.  In Webdrive,  you will find it under HELP, License, Check for Program Updates. In Titan Server it is under Online, Check for Program Updates.  The process will tell you what version you are currently running and let you know if a new release is available.  The release notes are available on the SRT website (http://www.southrivertech.com/products) – click on your product icon, then click on Release Notes.

What does that mean to you?  In a nutshell, the Check for Program Updates feature is a fast, effective way to leverage not only SRT’s tech knowledge, but the experiences of our entire user base.  Put simply, it is entirely possible that if you have a specific issue or require a specific functionality, it has been identified or addressed via an update or fix.  This can save precious  researching and troubleshooting time. If you require technical support, our staff can very easily identify issues through log files and/or streaming support sessions at no cost, which is another benefit of keeping current  – sorry, phone support is still gonna cost you.

So, definitely take a moment to check for updates.  It is the first step in the troubleshooting process and the benefit dramatically outweighs the effort.

Explore posts in the same categories: GroupDrive, South River Technologies, Support, Titan FTP Server, WebDrive