Virtual Landscape

The landscape here at SRT is an everchanging one.  I’m not talking about the construction outside to reroute a water drainage pipe.  I’m referring to the network landscape.  At any given time, there are multiple customer environments duplicated on our corporate network for both testing and troubleshooting purposes.  When we encounter an issue that can’t be solved using log files or a streaming session into a customer’s site, or we need to test a new build or release, we reproduce the scenario in-house using our test facilities. 

Our virtual computing environment includes all versions of Microsoft Server and Desktop OS, both 32 and 64 bit, and several flavors of Linux as standard builds.  We load, unload,  build and rebuild as required.  This allows us to easily configure, for example, a customer’s application on a Windows Vista 64 bit desktop (because the XP machine works perfectly) to use Webdrive to talk to a Sharepoint server running on a Microsoft Windows 2003 box. 

We can then monitor and log every aspect of the process and pinpoint the error.  This makes troubleshooting easier and therefore, faster for SRT and the client (since we don’t have to interupt other aspects of their production).  It also puts us in a unique position to be able to troubleshoot and assist our customers with more than just SRT software issues.

Explore posts in the same categories: General Interest, South River Technologies